Frequently asked questions

Yes. Most work is remote for businesses across the United States. On-site work is available in the Denver area.

Remote hourly work, monthly retainers, on-call coverage, emergency incident response, fixed-scope projects and on-site work in Denver. See How we work for details.

Pricing depends on the engagement type, scope and urgency. Send a short description of what you need and we will reply with a quote.

We aim to reply to new enquiries within one business day. Response targets for on-call clients are agreed in writing as part of the retainer.

Through whatever you already use, such as a VPN, bastion host, SSO or a privileged-access tool, with the least access needed for the work.

Yes. NDAs and your security and compliance requirements are part of starting most engagements.

Yes. We work in your repositories, ticketing system and chat, follow your review process and leave documentation behind so your team owns the result.

Yes. A monthly retainer with an agreed block of hours is a common way to get ongoing DevOps capacity without a full-time hire.

Yes. We work in your repositories and follow your branching, review and release process, and leave documentation behind so your team owns the result.

Yes. Integrating MFT workflows with applications, databases and APIs is a common request: picking up files, transforming them and loading them where they are needed.

Yes. We start with a review of the configuration, partners, jobs, keys and certificates, document what we find, and then support it on an hourly, retainer or on-call basis.

Yes. Migrations are planned partner by partner: inventory, mapping of workflows and credentials, parallel testing with each partner, and a cutover plan with a rollback path.

Yes. We have worked in health insurance, employee benefits and payment-processing environments, and we follow your security, access and change-management processes.

Call or email with what is down and how we can reach the system. Emergency work is billed hourly and starts once access and scope are confirmed.

We agree on hours, systems, escalation contacts and response targets, gain secure access ahead of time, and prepare runbooks so incidents are handled quickly and consistently.

It depends on your existing tools, skills and requirements. We work across AWS, Azure and Google Cloud and will recommend the one that fits, not a default.

Often, yes, or with a short planned window. We take backups first, test the upgrade path and keep a rollback option ready.

Network work in the Denver area can be done on-site. Elsewhere, we work remotely with your local staff or vendors handling physical installs.

At least after every significant change and on a regular schedule agreed with you. We help set a schedule that matches how critical each system is.